Performance indicators

Performance and targets

PI	Description	2014	2015	2016	2020 Target¹	Mtrl²
FINANCIAL
Economic performance
G4-EC1	Direct economic value generated and distributed (x EUR million)	184.8	185.0	194.9		+³
	- net revenue	768.8	809.1	825.0		+
	- net result	-227.7	90.9	128.9		+
	- operating cash flow	89.9	193.9	202.8		+
G4-EC4	Financial assistance received from government (x EUR 1,000)	7,806	673	873		+
QFA-5	Percentage of parking revenue which was pre-booked	0.6%	0.8%	1.0%	3.0%	++⁴
QEC-7	Total capital investment (x EUR million)	52	46	59		+
QSO-9	Expense for societal activities in (local) communities: money, materials, food/beverages, etc. (EUR)	300,707	335,913	411,501	0,20% OPEX	++

Compliance with laws and regulations
G4-SO8	Significant fines and sanctions for non-compliance with laws			0		+
G4-EN29	Significant fines and sanctions for non-compliance with environmental laws and regulations			0		+
G4-PR9	Significant fines and sanctions for non-compliance with the provision and use of products and services			0		+

MANUFACTURED
Mobility modes and integrated parking
QMO-1	Owned and long-leased parking spaces within 300 metres:
	- of major public transport nodes	103,109	108,993	112,970	40%	++
	- of bicycle parking and/or bicycle rental	86,410	105,099	107,531	40%	++

Facilitating cars with enhanced environmental performance
QFA-6	Owned and long-leased parking spaces specifically allocated to:	1,113	1,349	1,551	0.6%	+++⁵
	- electric cars, with electric charging station	479	591	825
	- car sharing propositions and other enhanced environmental performance programmes	634	758	726

Local community health & safety
QSO-1a	Built, owned and long-leased parking facilities (PFs) with AEDs publicly accessible	138	214	225	70%	+++
QSO-1b	Built, owned and long-leased PFs with AEDs	344	346	330	90%	++
QSO-1c	Other available AEDs (optional)	128	140	142		+
QSO-2	Built, owned and long-leased PFs with toilets available or guidance to toilets	238	237	241	70%	+++
QSO-3	Built, owned and long-leased PFs with jump leads	388	393	384	90%	+++

INTELLECTUAL
Parking information
QEC-1	Publications and/or speaking engagements on fair parking tariff strategies in target cities	66	175	189	200⁶	+++
QEC-2	Owned and long-leased PFs with parking tariff strategies differentiated to supply and demand	432	395	405	60%	++

Innovation and digital capabilities
QMO-3/QFA-3	Owned and long-leased PFs connected to dynamic traffic guidance systems	353	393	393	70%	+++
QMO-4	Owned and long-leased PFs providing information on 1) mobility options and/or 2) location/prices of alternatives < 1 km (≈15 min walk)	238	253	264	35%	+++

Accessibility of parking facilities
QFA-1	Owned and long-leased PFs that have reached the indication 'full' on >25 days	132	123⁷	118⁸	13%	++
QFA-2	Total number of days all these PFs with indication 'full'	10,524	9,549⁷	9,375⁸	15%	++

HUMAN
Employment practices
G4-10	Number of employees by employment contract and gender:	2,547	2,519	2,507		+
	- number of full-time contracts:	1,725	1,732	1,730		+
	- temporary contracts (m)	80	49	48		+
	- temporary contracts (f)	33	21	10		+
	- permanent contracts (m)	1,292	1,324	1,309		+
	- permanent contracts (f)	320	338	363		+
	- number of part-time contracts:	822	787	777		+
	- temporary contracts (m)	140	61	68		+
	- temporary contracts (f)	59	31	28		+
	- permanent contracts (m)	456	489	461		+
	- permanent contracts (f)	167	206	220		+
	- substantial portion of the organisation's work is performed by workers who are legally recognised as self-employed, or by individuals other than employees or supervised workers, including contractors	No	No	No		+
	- significant variations in employment numbers	No	No	No		+
G4-11	Percentage of employees covered by collective bargaining agreements	64%	63%	64%		+
G4-LA6	Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number of work-related fatalities
	Total number of incidents		136	151		+
	Total number of lost days		1,203	1,835		+

Employee satisfaction
QSO-10	Results of employee satisfaction surveys (PPI weighted average)			72	80	++

Training and education
QEC-3	Employees trained on parking tariff strategies	265	237	170	15%	+++
G4-LA9	Total training hours per year per employee:	16	14	16		+
	- male	16	7	12		+
	- female	19	8	9		+
G4-LA10	Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings:
	- type and scope of programmes implemented and assistance provided to upgrade employee skills	113	104	118		+
	- transition assistance programmes provided to facilitate continued employability and management of career endings resulting from retirement or termination of employment	8	21	15		+
G4-LA11	Percentage of employees receiving regular performance and career development reviews:
	- employees in management positions (m)	77%	79%	78%		+
	- employees in management positions (f)	77%	79%	78%		+
	- employees in non-management positions (m)	87%	89%	92%		+
	- employees in non-management positions (f)	79%	81%	84%		+
GRESB 33	Employees receiving regular general and sustainability-specific training:
	- employees receiving regular general training	1,731	1,606	1,660		+
	- employees receiving sustainability-specific training	78	34	78		+
	- percentage of employees receiving regular general training	68%	64%	66%		+
	- percentage of employees receiving sustainability-specific training	3%	1%	3%		+
QSO-4	Employees trained in heart resuscitation⁹	583	536	547	30%	++
QSO-5	Employees trained in first aid⁹	634	557	449	30%	++
QSO-6	Employees trained in conflict management⁹	550	638	558	25%	++

Anti-corruption
G4-SO3	Percentage of operations assessed for risks related to corruption			100%		+
G4-SO4	Number of communication and training on anti-corruption policies and procedures			0		+
G4-SO5	Number of confirmed incidents of corruption			0		+

SOCIAL
Partnerships
QMO-7	Target cities with owned and long-leased PFs with active involvement in municipal parking policies	44	47	44	50%	++
QSO-8	Owned and long-leased PFs that collaborate with driving schools	43	51	55	10%	+++

Customer satisfaction
G4-PR5	Results of customer satisfaction surveys (scale 1-5)	4.07¹⁰			4	++
QSO-7	Number of awards and/or certifications:	116	115	110		+
	- internal and/or external awards (EPA, employee of the year, parking host, etc.)	110	100	95		+
	- external certifications (ADAC, ISO 14001, etc.)	6	15	15		+

Transparent and integrated reporting
QSO-12	Dutch Ministry of Economic Affairs Transparency Benchmark ranking	19	31	47	Top 50	+++
QSO-13	GRESB overall score	30	29	29	Follow	++

NATURAL
Energy savings (reduction in energy consumption)
QEN-4	CO₂ (kg) per parking space, owned and long-leased:	154	153	149		+
QEN-4a	- above ground	157	153	152		+
QEN-4b	- below ground	165	167	160		+
QEN-4c	- off-street	67	57	64		+
	Carbon footprint per car kilometre (kg CO₂)	0.197	0.199	0.191		+
	Carbon footprint per car (kg CO₂)	4,418	4,568	4,403		+
QEN-4f	Number of petrol vehicles	110	100	83		+
QEN-4i	Number of diesel vehicles	492	478	480		+
QEN-4l	Number of LPG vehicles	6	5	7		+
QEN-4o	Number of bio-diesel (20%) vehicles	2	1	0		+
QEN-4r	Number of hybrid vehicles¹¹	83	84	93		+
QEN-4u	Number of electric vehicles	39	50	57		+
QEN-4w	Number of one-way plane tickets (0 - 1,000 km)	1,246	1,092	1,395		+
QEN-4x	Number of one-way plane tickets (>1,000 km)	365	305	470		+
QEN-4y	Number of train tickets (0 - 500 km)	1,940	2,495	2,514		+
QEN-4z	Number of train tickets (>500 km)	202	584	481		+
G4-EN3	Energy consumption within the organisation (in GJ)	429,022	405,136	398,199		+
	Direct energy consumption (in GJ)	52,215	44,369	42,442		+
	Indirect energy consumption (in GJ)	376,806	360,767	355,757		+
G4-EN4	Energy consumption outside the organisation (business and employee commuting) in tCO₂	7	7	7		+
G4-EN5	Energy intensity per PF (in GJ)	2,910	2,740	2,666		+
	Energy intensity ratio per parking space (in GJ)	5,584	5,470	5,402		+
G4-EN6	Reduction in energy consumption (in GJ)	-7,195	-4,151	-1,121		+
	Costs saving by energy savings (EUR)	-556,167	-316,610	-316,609		+

Emissions
G4-EN7	Total direct and indirect greenhouse gas emissions by weight	32,791	32,061	31,888		+
G4-EN15	Direct greenhouse gas (GHG) emissions (scope 1 in tCO₂)	3,337	3,393	3,274		+
G4-EN16	Indirect greenhouse gas (GHG) emissions (scope 2 in tCO₂)	28,289	28,385	28,248		+
G4-EN17	Other indirect greenhouse gas (GHG) emissions (scope 3 in tCO₂)	300	279	366		+
G4-EN18	Greenhouse gas (GHG) emissions intensity:
	- direct (scope 1) and indirect (scope 2)	32,357	31,533	31,266		+
	- other (scope 3)	185	224	280		+
	- employee intensity ratio (tCO₂ emissions per employee)	129	124	129		+
	- PF intensity ratio (tCO₂ emissions per owned and long-leased PF)	601	649	643		+
G4-EN19	Reduction of GHG emissions and reductions in tCO₂	1,243	706	199		+

Water
G4-EN8	Total water withdrawal from municipal water or other water utilities in m³	65,699	56,219	58,295		+
	Water withdrawal per parking space in m³	0.363	0.306	0.310		+
G4-EN9	Total water consumption (m³) of offices	3,134	3,314	3,614		+

	Numbers
	Owned and long-leased PFs	806	799	814
	Built, owned and long-leased PFs	369	370	373
	Owned and long-leased parking spaces	297,726	299,509	302,254
	Target cities	98	121	121
	Employees¹²	2,547	2,519	2,507

Percentage in relation to the reporting year.
Mtrl = Material.
+= Monitoring.
++= Limited change.
+++= Ambitious action.
This is not a percentage, but a target number.
No data was available for Ireland; outcomes for 2014 were used.
No data was available for the Netherlands outcomes for 2015 were used.
First time or refresh.
International Customer Satisfaction Survey 2014.
Emissions calculation based on petrol, since cars can have a combination of electric, petrol and diesel.
The number of employees is different from the number of FTEs.

Performance indicators

Performance and targets

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Performance indicators