Performance indicators

Performance and targets

PI

Description

2014

2015

2016

2020 Target1

Mtrl2

FINANCIAL

Economic performance

G4-EC1

Direct economic value generated and distributed (x EUR million)

184.8

185.0

194.9

+3

- net revenue

768.8

809.1

825.0

+

- net result

-227.7

90.9

128.9

+

- operating cash flow

89.9

193.9

202.8

+

G4-EC4

Financial assistance received from government (x EUR 1,000)

7,806

673

873

+

QFA-5

Percentage of parking revenue which was pre-booked

0.6%

0.8%

1.0%

3.0%

++4

QEC-7

Total capital investment (x EUR million)

52

46

59

+

QSO-9

Expense for societal activities in (local) communities: money, materials, food/beverages, etc. (EUR)

300,707

335,913

411,501

0,20% OPEX

++

Compliance with laws and regulations

G4-SO8

Significant fines and sanctions for non-compliance with laws

0

+

G4-EN29

Significant fines and sanctions for non-compliance with environmental laws and regulations

0

+

G4-PR9

Significant fines and sanctions for non-compliance with the provision and use of products and services

0

+

MANUFACTURED

Mobility modes and integrated parking

QMO-1

Owned and long-leased parking spaces within 300 metres:

- of major public transport nodes

103,109

108,993

112,970

40%

++

- of bicycle parking and/or bicycle rental

86,410

105,099

107,531

40%

++

Facilitating cars with enhanced environmental performance

QFA-6

Owned and long-leased parking spaces specifically allocated to:

1,113

1,349

1,551

0.6%

+++5

- electric cars, with electric charging station

479

591

825

- car sharing propositions and other enhanced environmental performance programmes

634

758

726

Local community health & safety

QSO-1a

Built, owned and long-leased parking facilities (PFs) with AEDs publicly accessible

138

214

225

70%

+++

QSO-1b

Built, owned and long-leased PFs with AEDs

344

346

330

90%

++

QSO-1c

Other available AEDs (optional)

128

140

142

+

QSO-2

Built, owned and long-leased PFs with toilets available or guidance to toilets

238

237

241

70%

+++

QSO-3

Built, owned and long-leased PFs with jump leads

388

393

384

90%

+++

INTELLECTUAL

Parking information

QEC-1

Publications and/or speaking engagements on fair parking tariff strategies in target cities

66

175

189

2006

+++

QEC-2

Owned and long-leased PFs with parking tariff strategies differentiated to supply and demand

432

395

405

60%

++

Innovation and digital capabilities

QMO-3/QFA-3

Owned and long-leased PFs connected to dynamic traffic guidance systems

353

393

393

70%

+++

QMO-4

Owned and long-leased PFs providing information on 1) mobility options and/or 2) location/prices of alternatives < 1 km (≈15 min walk)

238

253

264

35%

+++

Accessibility of parking facilities

QFA-1

Owned and long-leased PFs that have reached the indication 'full' on >25 days

132

1237

1188

13%

++

QFA-2

Total number of days all these PFs with indication 'full'

10,524

9,5497

9,3758

15%

++

HUMAN

Employment practices

G4-10

Number of employees by employment contract and gender:

2,547

2,519

2,507

+

- number of full-time contracts:

1,725

1,732

1,730

+

- temporary contracts (m)

80

49

48

+

- temporary contracts (f)

33

21

10

+

- permanent contracts (m)

1,292

1,324

1,309

+

- permanent contracts (f)

320

338

363

+

- number of part-time contracts:

822

787

777

+

- temporary contracts (m)

140

61

68

+

- temporary contracts (f)

59

31

28

+

- permanent contracts (m)

456

489

461

+

- permanent contracts (f)

167

206

220

+

- substantial portion of the organisation's work is performed by workers who are legally recognised as self-employed, or by individuals other than employees or supervised workers, including contractors

No

No

No

+

- significant variations in employment numbers

No

No

No

+

G4-11

Percentage of employees covered by collective bargaining agreements

64%

63%

64%

+

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number of work-related fatalities

Total number of incidents

136

151

+

Total number of lost days

1,203

1,835

+

Employee satisfaction

QSO-10

Results of employee satisfaction surveys (PPI weighted average)

72

80

++

Training and education

QEC-3

Employees trained on parking tariff strategies

265

237

170

15%

+++

G4-LA9

Total training hours per year per employee:

16

14

16

+

- male

16

7

12

+

- female

19

8

9

+

G4-LA10

Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings:

- type and scope of programmes implemented and assistance provided to upgrade employee skills

113

104

118

+

- transition assistance programmes provided to facilitate continued employability and management of career endings resulting from retirement or termination of employment

8

21

15

+

G4-LA11

Percentage of employees receiving regular performance and career development reviews:

- employees in management positions (m)

77%

79%

78%

+

- employees in management positions (f)

77%

79%

78%

+

- employees in non-management positions (m)

87%

89%

92%

+

- employees in non-management positions (f)

79%

81%

84%

+

GRESB 33

Employees receiving regular general and sustainability-specific training:

- employees receiving regular general training

1,731

1,606

1,660

+

- employees receiving sustainability-specific training

78

34

78

+

- percentage of employees receiving regular general training

68%

64%

66%

+

- percentage of employees receiving sustainability-specific training

3%

1%

3%

+

QSO-4

Employees trained in heart resuscitation9

583

536

547

30%

++

QSO-5

Employees trained in first aid9

634

557

449

30%

++

QSO-6

Employees trained in conflict management9

550

638

558

25%

++

Anti-corruption

G4-SO3

Percentage of operations assessed for risks related to corruption

100%

+

G4-SO4

Number of communication and training on anti-corruption policies and procedures

0

+

G4-SO5

Number of confirmed incidents of corruption

0

+

SOCIAL

Partnerships

QMO-7

Target cities with owned and long-leased PFs with active involvement in municipal parking policies

44

47

44

50%

++

QSO-8

Owned and long-leased PFs that collaborate with driving schools

43

51

55

10%

+++

Customer satisfaction

G4-PR5

Results of customer satisfaction surveys (scale 1-5)

4.0710

4

++

QSO-7

Number of awards and/or certifications:

116

115

110

+

- internal and/or external awards (EPA, employee of the year, parking host, etc.)

110

100

95

+

- external certifications (ADAC, ISO 14001, etc.)

6

15

15

+

Transparent and integrated reporting

QSO-12

Dutch Ministry of Economic Affairs Transparency Benchmark ranking

19

31

47

Top 50

+++

QSO-13

GRESB overall score

30

29

29

Follow

++

NATURAL

Energy savings (reduction in energy consumption)

QEN-4

CO2 (kg) per parking space, owned and long-leased:

154

153

149

+

QEN-4a

- above ground

157

153

152

+

QEN-4b

- below ground

165

167

160

+

QEN-4c

- off-street

67

57

64

+

Carbon footprint per car kilometre (kg CO2)

0.197

0.199

0.191

+

Carbon footprint per car (kg CO2)

4,418

4,568

4,403

+

QEN-4f

Number of petrol vehicles

110

100

83

+

QEN-4i

Number of diesel vehicles

492

478

480

+

QEN-4l

Number of LPG vehicles

6

5

7

+

QEN-4o

Number of bio-diesel (20%) vehicles

2

1

0

+

QEN-4r

Number of hybrid vehicles11

83

84

93

+

QEN-4u

Number of electric vehicles

39

50

57

+

QEN-4w

Number of one-way plane tickets (0 - 1,000 km)

1,246

1,092

1,395

+

QEN-4x

Number of one-way plane tickets (>1,000 km)

365

305

470

+

QEN-4y

Number of train tickets (0 - 500 km)

1,940

2,495

2,514

+

QEN-4z

Number of train tickets (>500 km)

202

584

481

+

G4-EN3

Energy consumption within the organisation (in GJ)

429,022

405,136

398,199

+

Direct energy consumption (in GJ)

52,215

44,369

42,442

+

Indirect energy consumption (in GJ)

376,806

360,767

355,757

+

G4-EN4

Energy consumption outside the organisation (business and employee commuting) in tCO2

7

7

7

+

G4-EN5

Energy intensity per PF (in GJ)

2,910

2,740

2,666

+

Energy intensity ratio per parking space (in GJ)

5,584

5,470

5,402

+

G4-EN6

Reduction in energy consumption (in GJ)

-7,195

-4,151

-1,121

+

Costs saving by energy savings (EUR)

-556,167

-316,610

-316,609

+

Emissions

G4-EN7

Total direct and indirect greenhouse gas emissions by weight

32,791

32,061

31,888

+

G4-EN15

Direct greenhouse gas (GHG) emissions (scope 1 in tCO2)

3,337

3,393

3,274

+

G4-EN16

Indirect greenhouse gas (GHG) emissions (scope 2 in tCO2)

28,289

28,385

28,248

+

G4-EN17

Other indirect greenhouse gas (GHG) emissions (scope 3 in tCO2)

300

279

366

+

G4-EN18

Greenhouse gas (GHG) emissions intensity:

- direct (scope 1) and indirect (scope 2)

32,357

31,533

31,266

+

- other (scope 3)

185

224

280

+

- employee intensity ratio (tCO2 emissions per employee)

129

124

129

+

- PF intensity ratio (tCO2 emissions per owned and long-leased PF)

601

649

643

+

G4-EN19

Reduction of GHG emissions and reductions in tCO2

1,243

706

199

+

Water

G4-EN8

Total water withdrawal from municipal water or other water utilities in m3

65,699

56,219

58,295

+

Water withdrawal per parking space in m3

0.363

0.306

0.310

+

G4-EN9

Total water consumption (m³) of offices

3,134

3,314

3,614

+

Numbers

Owned and long-leased PFs

806

799

814

Built, owned and long-leased PFs

369

370

373

Owned and long-leased parking spaces

297,726

299,509

302,254

Target cities

98

121

121

Employees12

2,547

2,519

2,507

  1. Percentage in relation to the reporting year.
  2. Mtrl = Material.
  3. += Monitoring.
  4. ++= Limited change.
  5. +++= Ambitious action.
  6. This is not a percentage, but a target number.
  7. No data was available for Ireland; outcomes for 2014 were used.
  8. No data was available for the Netherlands outcomes for 2015 were used.
  9. First time or refresh.
  10. International Customer Satisfaction Survey 2014.
  11. Emissions calculation based on petrol, since cars can have a combination of electric, petrol and diesel.
  12. The number of employees is different from the number of FTEs.

General information

GRI Table

Description

Chapter, Information and/or Reference

Strategy and analysis

G4-1

CEO statement

Message from the Board

G4-2

Key impacts, risks, and opportunities

Risk management and Stakeholder dialogue

Organisational profile

G4-3

Name of the organisation

Q-Park NV

G4-4

Primary brands, products, and services

Profile, Core activities and Value creation

G4-5

Location of the organisation’s headquarters

Maastricht, the Netherlands

G4-6

Countries where the organisation operates

Netherlands, Germany, Belgium, United Kingdom, France, Ireland, Denmark, Sweden, Norway, and Finland

G4-7

Nature of ownership and legal form

Governance

G4-8

Markets served

Profile and Key figures

G4-9

Scale of the organisation

Profile and Key figures

G4-10

Number of employees by employment contract

Performance indicators

G4-11

Percentage of employees covered by collective bargaining agreements

Performance indicators

G4-12

Describe the organisation’s supply chain

Core activities and Governance

G4-13

Significant changes during the reporting period regarding the organisation’s size, structure, ownership, or its supply chain

No significant changes in 2016

G4-14

Report whether and how the precautionary approach or principle is addressed by the organisation

Risk management

G4-15

Externally developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes or which it endorses

Corporate codes

G4-16

List memberships of associations and national or international advocacy organisations in which the organisation

Danish Parking Association, Norwegian Parking Association, and Parking Complaint Team, Board member at Vexpan, Stichting Maatschappelijke Projecten Maastricht, Independent chairman of the NEN. Member of Communication Partners, Member of GBN platform, Member of Vexpan and CROW, Member of the European Parking Council

Material aspects and boundaries identified

G4-17

Inclusion and restrictions on the scope of the report: A. All entities included in the organisation’s consolidated financial statements or equivalent documents
B. Whether any entity included in the organisation’s consolidated financial statements or equivalent documents is not covered by the report

Annual report: Annual accounts (note 37) and Reporting principles Q-Park NV including Q-Park Beheer BV in Maastricht, Q-Park GmbH & Co KG in Düsseldorf, Q-Park Belgium NV in Brussels, Q-Park (UK) Limited in Leeds, Q-Park France SAS in Boulogne Billancourt, Q-Park Ireland Ltd in Dublin, Q-Park Denmark A/S in Søborg, Q-Park AB in Stockholm, Q-Park Norway Holding AS in Oslo and Q-Park Finland Oy in Helsinki

G4-18

Process description for defining the report content: A. The process for defining the report content and the aspect boundaries.
B. How the organisation has implemented the reporting principles for defining report content.

Governance

G4-19

Material Aspects

Materiality

G4-20

Material Aspect scope within the organisation

Materiality and Reporting principles

G4-21

Material Aspect scope outside the organisation

Materiality and Reporting principles

G4-22

Effect of any restatements of information provided in previous reports and the reasons for such restatements

Reporting principles

G4-23

Significant changes from previous reporting periods

Reporting principles

Stakeholder engagement

G4-24

List of stakeholder groups engaged by the organisation

Stakeholders

G4-25

Basis for identification and selection of stakeholders with whom to engage

Stakeholders

G4-26

Organisation’s approach to stakeholder engagement, frequency, type and by stakeholder group

Stakeholders

G4-27

Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns

Stakeholders, Stakeholder dialogue and CSR Governance

Report profile

G4-28

Reporting period and publication date

1 January to 31 December 2016, publication: 12 April 2017

G4-29

Date of most recent previous report

14 April 2016

G4-30

Reporting cycle

Annually

G4-31

Contact point for questions regarding the report or its contents

Contact details

G4-32

A. ‘Core’ option the organisation has chosen
B. GRI content index for the chosen option
C. Reference to the external assurance report, if the report has been externally assured

GRI G4 Comprehensive without external assurance

G4-33

A. Policy and current practice with regard to seeking external assurance for the report
B. If not included in the assurance report accompanying the sustainability report, the scope and basis of any external assurance provided
C. Relationship between the organisation and the assurance providers
D. Whether the highest governance body or senior executives are involved in seeking assurance for the organisation’s sustainability report

CSR Accounting framework, CSR Governance and Reporting principles

Governance

G4-34

Governance structure of the organisation

CSR Governance and Organisation chart. Our COO T. Thuis was appointed before our Corporate Governance Code came into force; so the term of his reappointment and retirement are undefined. Message from the Board

G4-35

Process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees.

CSR Governance

G4-36

Whether the organisation has appointed an executive-level position or positions with responsibility for economic, environmental, and social topics, and whether post holders report directly to the highest governance body.

CSR Governance

G4-37

Processes for consultation between stakeholders and the highest governance body on economic, environmental, and social topics. If consultation is delegated, describe to whom and explain any feedback processes to the highest governance body.

CSR Governance

G4-38

The composition of the highest governance body and its committees by:
- Executive or non-executive
- Independence
- Tenure on the governance body
- Number of each individual’s other significant positions and commitments and the nature of the commitments
- Gender
- Membership of under-represented social groups
- Competences relating to economic, environmental and social impacts
- Stakeholder representation

Supervisory Board (SB)

G4-39

Whether the Chair of the highest governance body is also an executive officer.

Executive Board (EB)

G4-40

Nomination and selection processes for the highest governance body and its committees and the criteria used for nominating and selecting highest governance body members.

Supervisors are selected based on their experience in relevant areas such as finance, investment property and long-term investments; and for their insight into the governance and political environment

G4-41

Processes for the highest governance body to ensure conflicts of interest are avoided and managed; Whether conflicts of interest are disclosed to stakeholders

Risk management

G4-42

The highest governance body’s and senior executives’ roles in the development, approval and updating of the organisation’s purpose, value or mission statements, strategies, policies and goals related to economic, environmental and social impacts.

CSR Governance

G4-43

Measures taken to develop and enhance the highest governance body’s collective knowledge of economic, environmental and social topics

SB Report: Quarterly reports, CSR Committee and EB weekly meeting

G4-44

A. Processes for evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics. Report whether such evaluation is independent or not and its frequency. Report whether such evaluation is a self-assessment.
B. Report actions taken in response to evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics, including, as a minimum, changes in membership and organisational practice.

A. CSR Governance, CSR Remuneration and Annual accounts (note 23). Reporting and Remuneration. Without review by an independent party, B. Stakeholders

G4-45

A. The highest governance body’s role in the identification and management of economic, environmental and social impacts, risks, and opportunities; The highest governance body’s role in the implementation of due-diligence processes.
B. Whether stakeholder consultation is used to support the highest governance body’s identification and management of economic, environmental and social impacts, risks and opportunities.

A. Governance. Due-diligence processes are discussed in our Code of Ethics, B. Stakeholder dialogue and Stakeholders

G4-46

The highest governance body’s role in reviewing the effectiveness of the organisation’s risk management processes for economic, environmental and social topics.

Risk management and CSR Governance

G4-47

Frequency of the highest governance body’s review of economic, environmental and social impacts, risks and opportunities.

SB report: Quarterly

G4-48

Highest committee or position that formally reviews and approves the organisation’s sustainability report and ensures that all material Aspects are covered.

CSR Governance: CSR committee, SB

G4-49

Process for communicating critical concerns to the highest governance body.

SB Report: Quarterly reports and figures. The EB also meets weekly to discuss key issues

G4-50

Nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them.

Dealing with stakeholders' concerns. The EB meets weekly to discuss key issues

G4-51

A. Remuneration policies for the highest governance body and senior executives for the below types of remuneration:
- Fixed pay and variable pay
- Performance-based pay
- Equity-based pay
- Bonuses
- Deferred or vested shares
- Sign-on bonuses or recruitment incentive payments
- Termination payments
- Clawbacks
- Retirement benefits, including the difference between benefit schemes and contribution rates for the highest governance body, senior executives and all other employees
B. How performance criteria in the remuneration policy relate to the highest governance body’s and senior executives’ economic, environmental, and social objectives.

A. Financial statements: Notes on the consolidated financial statements and note 23, B. CSR Remuneration

G4-52

Process for determining remuneration; Whether remuneration consultants are involved in determining remuneration and whether they are independent of management; Any other relationships which the remuneration consultants have with the organisation.

Annual accounts (note 23) and Governance: Remuneration

G4-53

How stakeholders’ views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable.

Q-Park considers this indicator not relevant

G4-54

Ratio of the annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country.

Q-Park considers this indicator not relevant. We have an impact on local communities through the salaries we pay our employees

G4-55

Ratio of percentage increase in annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country.

Q-Park considers this indicator not relevant. We have an impact on the local communities through the salaries we pay our employees

Ethics and integrity

G4-56

Organisation’s values, principles, standards and norms of behaviour

CSR Governance, Code of Ethics, OECD & UNGC Code, Business Partner Code, MarCom Code, Sponsor Code CCTV Code, Allgemeines Gleichbehandlungsgesetz, Betrugsrichtlinie, Richtlinie Geschenke und Bewirtung, Social Media, and Employee handbooks

G4-57

Internal and external mechanisms for seeking advice on ethical and lawful behaviour and matters related to organisational integrity, such as helplines or advice lines.

Described in our Code of Ethics

G4-58

Internal and external mechanisms for reporting concerns about unethical or unlawful behaviour and matters related to organisational integrity, such as escalation through line management, whistle-blowing mechanisms or hotlines.

Described in our Code of Ethics

General standard disclosures for sector

Construction and Real Estate Sector Supplement (CRESS)

Key sector-specific issues, including:
- Product and service labelling, including building and materials certification
- Building energy intensity
- Water intensity
- GHG emissions relating to buildings in use
- Management and remediation of contaminated land
- Labour health and safety topics
- Resettlement of local communities
- Contractor and subcontractor labour issues

This sector supplement does not sufficiently reflect the nature of our real estate. Hence, we do not apply it

Category economic1

DMA

Q-Park aims for stable financial results and pursues a sustainable financial policy, risk and portfolio management, in which informed trade-offs are made between risk and return

Performance indicators and Annual accounts

Economic performance

G4-EC1

Direct economic value generated and distributed

Performance indicators and Annual accounts

G4-EC3

Coverage of organisation's defined benefit plan obligations

Performance indicators and Annual accounts

G4-EC4

Financial assistance received from government

Performance indicators and Annual accounts

Category environment1

Ethics & integrity

DMA

Q-Park is committed to improving environmental performance of its owned PFs, fleet, and offices and to influencing environmental performance of significant partners in the value chain.

CSR policy, Natural, Performance indicators

Energy

G4-EN3

Energy consumption within the organisation

Performance indicators

G4-EN4

Energy consumption outside the organisation

Performance indicators (business and employee commuting)

G4-EN5

Energy intensity

Performance indicators

G4-EN6

Reduction of energy consumption

Performance indicators

G4-EN7

Reductions in energy requirements of products and services

Performance indicators

Water

G4-EN8

Total water withdrawal by source

Performance indicators

G4-EN9

Water sources significantly affected by withdrawal of water

Performance indicators

G4-EN10

Percentage and total volume of water recycled and reused

Q-Park considers this indicator not relevant.

Emissions

G4-EN15

Direct greenhouse gas emissions (scope 1)

Performance indicators

G4-EN16

Indirect greenhouse gas emissions (scope 2)

Performance indicators

G4-EN17

Other indirect greenhouse gas emissions (scope 3)

Performance indicators

G4-EN18

Greenhouse gas emissions intensity

Q-Park only reports CO2 emissions, as other greenhouse gas emissions are considered not material

G4-EN19

Reduction of greenhouse gas emissions

Q-Park only reports CO2 emissions, as other greenhouse gas emissions are considered not material

G4-EN20

Emissions of ozone-depleting substances (ODS)

Not relevant to our organisation, because our emissions of ozone-depleting substances are minimal and not material

G4-EN21

NOx, SOx, and other significant air emissions

Our emissions of these types of gases are minimal and not material

G4-EN29

Fines and sanctions for non-compliance with environmental laws and regulations

Financial and Performance indicators

Category social

Subcategory working conditions

DMA

The expertise and commitment of our 2,507 employees in four regions their cooperation and communication are decisive for the professionalism and efficiency of our organisation. Only with their commitment are we able to deliver the desired quality in products and services. We strive to create a varied workforce and we pay special attention to the welfare and safety of our employees

Key figures, Human

Training & education

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number of work-related fatalities

Human and Performance indicators

G4-LA9

Total training hours per year per employee

Human and Performance indicators

G4-LA10

Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

Human and Performance indicators

G4-LA11

Percentage of employees receiving regular performance and career development reviews

Human and Performance indicators

Social1

DMA

Q-Park uses its own Code of Ethics, in which we set out how employees should act in response to internal, national and international rules, regulations and guidelines. The code provides procedures to report incidents and abuses via a whistle-blower scheme. Employees follow anti-corruption training courses on a regular basis

Human, CSR Codes and Performance indicators

G4-SO3

Percentage of operations assessed for risks related to corruption

Social and Performance indicators

G4-SO4

Number of communication and training on anti-corruption policies and procedures

Social and Performance indicators

G4-SO5

Number of confirmed incidents of corruption

Social and Performance indicators

G4-SO8

Fines and sanctions for non-compliance with laws

Financial and Performance indicators

Product responsibility1

DMA

Customer privacy is very important to Q-Park. For security reasons, our PFs are equipped with CCTV. Some facilities use automatic number plate recognition upon entry for the ease of use. We apply strict rules to the use and storage of image data. This is recorded in our CCTV Code

Social, CSR Codes and Performance indicators

G4-PR5

Results of survey measuring customer satisfaction

Social and Performance indicators

G4-PR9

Fines and sanctions for non-compliance with the provision and use of products and services

Financial and Performance indicators

  1. In this review, certain aspects and related PIs are not listed because they were not considered to be material during the materiality analysis.