Overviews

Performance indicators

Performance and targets

PI

Description

2014

2015

2016

2020 Target1

Mtrl2

FINANCIAL

Economic performance

G4-EC1

Direct economic value generated and distributed (x EUR million)

184.8

185.0

194.9

+3

- net revenue

768.8

809.1

825.0

+

- net result

-227.7

90.9

128.9

+

- operating cash flow

89.9

193.9

202.8

+

G4-EC4

Financial assistance received from government (x EUR 1,000)

7,806

673

873

+

QFA-5

Percentage of parking revenue which was pre-booked

0.6%

0.8%

1.0%

3.0%

++4

QEC-7

Total capital investment (x EUR million)

52

46

59

+

QSO-9

Expense for societal activities in (local) communities: money, materials, food/beverages, etc. (EUR)

300,707

335,913

411,501

0,20% OPEX

++

Compliance with laws and regulations

G4-SO8

Significant fines and sanctions for non-compliance with laws

0

+

G4-EN29

Significant fines and sanctions for non-compliance with environmental laws and regulations

0

+

G4-PR9

Significant fines and sanctions for non-compliance with the provision and use of products and services

0

+

MANUFACTURED

Mobility modes and integrated parking

QMO-1

Owned and long-leased parking spaces within 300 metres:

- of major public transport nodes

103,109

108,993

112,970

40%

++

- of bicycle parking and/or bicycle rental

86,410

105,099

107,531

40%

++

Facilitating cars with enhanced environmental performance

QFA-6

Owned and long-leased parking spaces specifically allocated to:

1,113

1,349

1,551

0.6%

+++5

- electric cars, with electric charging station

479

591

825

- car sharing propositions and other enhanced environmental performance programmes

634

758

726

Local community health & safety

QSO-1a

Built, owned and long-leased parking facilities (PFs) with AEDs publicly accessible

138

214

225

70%

+++

QSO-1b

Built, owned and long-leased PFs with AEDs

344

346

330

90%

++

QSO-1c

Other available AEDs (optional)

128

140

142

+

QSO-2

Built, owned and long-leased PFs with toilets available or guidance to toilets

238

237

241

70%

+++

QSO-3

Built, owned and long-leased PFs with jump leads

388

393

384

90%

+++

INTELLECTUAL

Parking information

QEC-1

Publications and/or speaking engagements on fair parking tariff strategies in target cities

66

175

189

2006

+++

QEC-2

Owned and long-leased PFs with parking tariff strategies differentiated to supply and demand

432

395

405

60%

++

Innovation and digital capabilities

QMO-3/QFA-3

Owned and long-leased PFs connected to dynamic traffic guidance systems

353

393

393

70%

+++

QMO-4

Owned and long-leased PFs providing information on 1) mobility options and/or 2) location/prices of alternatives < 1 km (≈15 min walk)

238

253

264

35%

+++

Accessibility of parking facilities

QFA-1

Owned and long-leased PFs that have reached the indication 'full' on >25 days

132

1237

1188

13%

++

QFA-2

Total number of days all these PFs with indication 'full'

10,524

9,5497

9,3758

15%

++

HUMAN

Employment practices

G4-10

Number of employees by employment contract and gender:

2,547

2,519

2,507

+

- number of full-time contracts:

1,725

1,732

1,730

+

- temporary contracts (m)

80

49

48

+

- temporary contracts (f)

33

21

10

+

- permanent contracts (m)

1,292

1,324

1,309

+

- permanent contracts (f)

320

338

363

+

- number of part-time contracts:

822

787

777

+

- temporary contracts (m)

140

61

68

+

- temporary contracts (f)

59

31

28

+

- permanent contracts (m)

456

489

461

+

- permanent contracts (f)

167

206

220

+

- substantial portion of the organisation's work is performed by workers who are legally recognised as self-employed, or by individuals other than employees or supervised workers, including contractors

No

No

No

+

- significant variations in employment numbers

No

No

No

+

G4-11

Percentage of employees covered by collective bargaining agreements

64%

63%

64%

+

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number of work-related fatalities

Total number of incidents

136

151

+

Total number of lost days

1,203

1,835

+

Employee satisfaction

QSO-10

Results of employee satisfaction surveys (PPI weighted average)

72

80

++

Training and education

QEC-3

Employees trained on parking tariff strategies

265

237

170

15%

+++

G4-LA9

Total training hours per year per employee:

16

14

16

+

- male

16

7

12

+

- female

19

8

9

+

G4-LA10

Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings:

- type and scope of programmes implemented and assistance provided to upgrade employee skills

113

104

118

+

- transition assistance programmes provided to facilitate continued employability and management of career endings resulting from retirement or termination of employment

8

21

15

+

G4-LA11

Percentage of employees receiving regular performance and career development reviews:

- employees in management positions (m)

77%

79%

78%

+

- employees in management positions (f)

77%

79%

78%

+

- employees in non-management positions (m)

87%

89%

92%

+

- employees in non-management positions (f)

79%

81%

84%

+

GRESB 33

Employees receiving regular general and sustainability-specific training:

- employees receiving regular general training

1,731

1,606

1,660

+

- employees receiving sustainability-specific training

78

34

78

+

- percentage of employees receiving regular general training

68%

64%

66%

+

- percentage of employees receiving sustainability-specific training

3%

1%

3%

+

QSO-4

Employees trained in heart resuscitation9

583

536

547

30%

++

QSO-5

Employees trained in first aid9

634

557

449

30%

++

QSO-6

Employees trained in conflict management9

550

638

558

25%

++

Anti-corruption

G4-SO3

Percentage of operations assessed for risks related to corruption

100%

+

G4-SO4

Number of communication and training on anti-corruption policies and procedures

0

+

G4-SO5

Number of confirmed incidents of corruption

0

+

SOCIAL

Partnerships

QMO-7

Target cities with owned and long-leased PFs with active involvement in municipal parking policies

44

47

44

50%

++

QSO-8

Owned and long-leased PFs that collaborate with driving schools

43

51

55

10%

+++

Customer satisfaction

G4-PR5

Results of customer satisfaction surveys (scale 1-5)

4.0710

4

++

QSO-7

Number of awards and/or certifications:

116

115

110

+

- internal and/or external awards (EPA, employee of the year, parking host, etc.)

110

100

95

+

- external certifications (ADAC, ISO 14001, etc.)

6

15

15

+

Transparent and integrated reporting

QSO-12

Dutch Ministry of Economic Affairs Transparency Benchmark ranking

19

31

47

Top 50

+++

QSO-13

GRESB overall score

30

29

29

Follow

++

NATURAL

Energy savings (reduction in energy consumption)

QEN-4

CO2 (kg) per parking space, owned and long-leased:

154

153

149

+

QEN-4a

- above ground

157

153

152

+

QEN-4b

- below ground

165

167

160

+

QEN-4c

- off-street

67

57

64

+

Carbon footprint per car kilometre (kg CO2)

0.197

0.199

0.191

+

Carbon footprint per car (kg CO2)

4,418

4,568

4,403

+

QEN-4f

Number of petrol vehicles

110

100

83

+

QEN-4i

Number of diesel vehicles

492

478

480

+

QEN-4l

Number of LPG vehicles

6

5

7

+

QEN-4o

Number of bio-diesel (20%) vehicles

2

1

0

+

QEN-4r

Number of hybrid vehicles11

83

84

93

+

QEN-4u

Number of electric vehicles

39

50

57

+

QEN-4w

Number of one-way plane tickets (0 - 1,000 km)

1,246

1,092

1,395

+

QEN-4x

Number of one-way plane tickets (>1,000 km)

365

305

470

+

QEN-4y

Number of train tickets (0 - 500 km)

1,940

2,495

2,514

+

QEN-4z

Number of train tickets (>500 km)

202

584

481

+

G4-EN3

Energy consumption within the organisation (in GJ)

429,022

405,136

398,199

+

Direct energy consumption (in GJ)

52,215

44,369

42,442

+

Indirect energy consumption (in GJ)

376,806

360,767

355,757

+

G4-EN4

Energy consumption outside the organisation (business and employee commuting) in tCO2

7

7

7

+

G4-EN5

Energy intensity per PF (in GJ)

2,910

2,740

2,666

+

Energy intensity ratio per parking space (in GJ)

5,584

5,470

5,402

+

G4-EN6

Reduction in energy consumption (in GJ)

-7,195

-4,151

-1,121

+

Costs saving by energy savings (EUR)

-556,167

-316,610

-316,609

+

Emissions

G4-EN7

Total direct and indirect greenhouse gas emissions by weight

32,791

32,061

31,888

+

G4-EN15

Direct greenhouse gas (GHG) emissions (scope 1 in tCO2)

3,337

3,393

3,274

+

G4-EN16

Indirect greenhouse gas (GHG) emissions (scope 2 in tCO2)

28,289

28,385

28,248

+

G4-EN17

Other indirect greenhouse gas (GHG) emissions (scope 3 in tCO2)

300

279

366

+

G4-EN18

Greenhouse gas (GHG) emissions intensity:

- direct (scope 1) and indirect (scope 2)

32,357

31,533

31,266

+

- other (scope 3)

185

224

280

+

- employee intensity ratio (tCO2 emissions per employee)

129

124

129

+

- PF intensity ratio (tCO2 emissions per owned and long-leased PF)

601

649

643

+

G4-EN19

Reduction of GHG emissions and reductions in tCO2

1,243

706

199

+

Water

G4-EN8

Total water withdrawal from municipal water or other water utilities in m3

65,699

56,219

58,295

+

Water withdrawal per parking space in m3

0.363

0.306

0.310

+

G4-EN9

Total water consumption (m³) of offices

3,134

3,314

3,614

+

Numbers

Owned and long-leased PFs

806

799

814

Built, owned and long-leased PFs

369

370

373

Owned and long-leased parking spaces

297,726

299,509

302,254

Target cities

98

121

121

Employees12

2,547

2,519

2,507

  1. Percentage in relation to the reporting year.
  2. Mtrl = Material.
  3. += Monitoring.
  4. ++= Limited change.
  5. +++= Ambitious action.
  6. This is not a percentage, but a target number.
  7. No data was available for Ireland; outcomes for 2014 were used.
  8. No data was available for the Netherlands outcomes for 2015 were used.
  9. First time or refresh.
  10. International Customer Satisfaction Survey 2014.
  11. Emissions calculation based on petrol, since cars can have a combination of electric, petrol and diesel.
  12. The number of employees is different from the number of FTEs.